Refund policy

Last updated: 28 July 2026

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL, including your right to a repair, replacement or refund if there's a genuine problem with your order.

Change of Mind (The "Oops, Wrong Style" Policy)

Because every single piece we make is a unique, one-of-a-kind creation, we can't offer refunds if you simply change your mind or grab the wrong style.

But don't panic! We want you to absolutely love what you wear. If it's not love at first sight, we are happy to swap it for store credit under these quick conditions:

  • The Swap: We will issue you a digital gift card to go shopping for any other live, unique piece currently available in our store.
  • The Clock: Drop us an email within 14 days of delivery to lock in your exchange.
  • The Look: Items must be returned unworn, unwashed, unaltered, and with all original tags attached. We cannot accept jeans that have been hemmed, tailored, or show signs of wear (like knee creasing).
  • The Post: For change-of-mind swaps, you'll need to cover the return trackable postage costs. (Our original $10 flat shipping fee isn't refundable).
  • The Fit Check: Because we design distinct cuts, please use our precise measurement guide before buying. If they don't fit quite right, you can exchange them for store credit, but return postage will be at your expense.

The Denim Disclaimer (Embrace the Unique)

Because our jeans are completely unique, certain characteristics are part of the art, not a manufacturing fault:

  • Dye Transfer: Real denim loves to share its colour. Indigo dye may naturally transfer onto light-coloured clothing, sneakers, or furniture during the first few wears and washes.
  • Character & Variations: Natural variations in the wash, shading, distressing, puckering, and fabric texture are intentional. No two pairs will ever fade or look exactly the same.
  • Shrinkage & Stretch: 100% cotton denim will adapt to your body shape as you wear it and snap back after a wash.

Damaged or Faulty Items (The "We've Got Your Back" Guarantee)

Our items come with guarantees that cannot be excluded under the Australian Consumer Law. We pack our unique pieces with ultimate care, but if the posties are a bit too rough and your item arrives broken, or if a manufacturing fault sneaks through, you're completely protected.

Major Faults

Because our items are one-of-a-kind, we can't make an exact twin to replace it. Instead, if there's a major issue, here's how we make it right:

  • Snap a Pic: Send us an email with your order number and a photo of the problem.
  • We Cover the Post: If it's damaged or faulty, we will send you a prepaid return shipping label. You won't pay a cent.
  • Your Choice: Once it's back with us, you get to call the shots. Choose a 100% cash refund back to your original payment method, or score store credit to pick out a different unique piece from our shop.

Minor Faults

For smaller issues that don't amount to a major failure, send us a photo and we'll pop a stitch back in - a free repair or mend where possible (fitting, given every pair already carries a bit of hand-sewn history), or a replacement or refund at our discretion, in line with your rights under the Australian Consumer Law.